At The Filtered Lounge, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data Controller
The Filtered Lounge
4a Umberslade Road
Earlswood
B94 5QA
Contact Email: info@thefilteredloungebyslaesthetics.com
Contact Phone: 07931 804405
2. Information We Collect
We may collect and process the following personal data:
Personal Identification Information: Name, address, date of birth, and contact details (phone number, email address).
Medical Information: Health history, treatment records, and relevant medical conditions necessary for providing safe and effective care.
Financial Information: Payment details, including credit/debit card information, for processing transactions.
Technical Data: IP address, browser type, and usage data collected when you interact with our website.
3. How We Use Your Information
Your personal data is used for the following purposes:
Provision of Services: To deliver aesthetic treatments and manage your care effectively.
Appointment Management: Scheduling, confirming, and reminding you of appointments.
Communication: To respond to inquiries, provide information about our services, and send updates.
Financial Transactions: Processing payments and maintaining financial records.
Legal Compliance: Adhering to regulatory requirements and responding to legal obligations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: When you have given explicit consent for specific processing activities.
Performance of a Contract: Processing necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal and regulatory obligations.
Legitimate Interests: Processing based on our legitimate interests, provided they do not override your rights and freedoms.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
Service Providers: Third-party companies that perform services on our behalf, such as payment processing and IT support, under strict confidentiality agreements.
Legal Authorities: When required by law, regulation, or legal proceedings.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.
8. Your Rights
Under data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal constraints.
Restriction: Request limitation of processing your personal data.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the details provided above.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you by email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Filtered Lounge
4a Umberslade Road
Earlswood
B94 5QA
Email: info@thefilteredloungebyslaesthetics.com
Phone: 07931 804405